The
only race you have to win is the race against yourself - there will
always be someone faster and stronger but there will never be another
you, so look within and push your own personal boundaries. - Nidhi
Pandya -
In
every company, Human Resources (HR) training in many employee-related
and legally-related topics is mandatory, especially for managers and
supervisors. We need to equip our employees to handle their employee
relations responsibilities competently. But, for maximum positive
impact and learning, we need to make the training motivational and
engaging. There are three(3) importance of training and development,
these are as follows and I quote: “(1) Optimum Utilization of Human
Resources - helps in optimizing the utilization of human resource
that further helps the employee to achieve the organizational goals
as well as their individual goals. (2)Development of Human Resources
– helps to provide an opportunity and broad structure for the
development of human resources’ technical and behavioral skills in
an organization. It also helps the employees in attaining personal
growth. (3) Development of skills of employees – helps in
increasing the job knowledge and skills of employees at each level.
It helps to expand the horizons of human intellect and an overall
personality of the employees
(http://traininganddevelopment.naukrihub.com/importance-of-training.html).
GlobalLink
BPO - as a globally competitive sales and customer service oriented
organization, has developed a training curriculum over the years
that aimed at improving one's capability, capacity and performance in
order to achieve and maintain clients needs. The curriculum has three
(3) categories : (1) Communication Skills training which enhances
candidate's ability to speak and understand Basic English and
encourages them to practice the language at all times. This is also
the phase where the trainer test the candidate's comprehension and
active listening skills through listening to an actual call. (2)
Customer Service this is an effective way for the candidate to
understand the value of being a customer service representative
through role playing scenarios and actual phone simulation/call
calibration. (3) Product Specifics Training (PST), an application
of what candidate's learned from their communication skill and
customer service training. This phase gives the candidate's knowledge
and information about the product which they can apply to perfectly
deliver customer care and solution in the most cost-effective manner
to prospective customers, increasing customer satisfaction and
building a lasting relationship with each customer. Thus, GlobalLink
BPO provides the highest level of communication services that
connects every business entrepreneur all over the world and give our
clients concrete result in various features of their marketing
operations.
Training
and development was too evocative with the idea of a master-slave
relationship, shall I say, might be a demeaning idea but accounted
necessary for every company to make sure of the availability of
skilled and willing workforce to the organization. Training per
se includes the process of changing an organization, its
employees, clients or stakeholders, using planned and unplanned
learning in order to achieve and maintain a competitive advantage for
the company. Human as we are, we crave for more and we look for a
company who can give us the satisfaction. Satisfaction when it comes
to compensation, satisfaction when it comes to the people whom you
are working with everyday. That GlobalLink BPO never failed to
provide. Hence, the company offers SPIFF to the employees who
topped in their team performances.
But
the most important thing that we must consider in a company is the
idea of helping its employee to grow and develop their talents. This
is one of the things that GlobalLink BPO never failed to
provide. Career Development and the right career path is of
importance for the retention of an employee, no matter what their
level are in the company. The type of career path is introduced
during the training as a necessity for job satisfaction and hence job
retention. Career Development encompasses variety of components. One
of them are your work colleague's and the people who manage the
business or so to say “the bosses”. GlobalLink BPO
believes that building a boss – employee relationship must start
from the training. And training an employee to get along with
authority and to those people with diverse ideas/beliefs best
guarantees of long term success.
The
intensive training that GlobalLink BPO offers to its
candidate's is one of the company's distinguishing factor amongst
trusted call centers in the Philippines and around the world. In line
with its pursuit for excellence and guided by the light of its
mission, GlobalLink BPO is open to all possibilities for
customer and sales service innovation. We are steadily evolving,
responding better to the fast rising industry of Business Process
Outsourcing (BPO).
